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Have a Question? Please refer
to the Questions below to see if we have already provided an
answer. If you still need answers, please fill out our feedback
form. Click on your related question
below for its answer, or scroll down to review all
Q&As:
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General
Questions:
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| Print
Media Questions: |
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| Domain
Name Registration Questions: |
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| Website
Design & Maintenance Questions: |
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| Hosting & Hosting
Contracts Questions: |
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| General
Q&As: |
| Q. |
What is the "PROJECT CHECK"? |
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A.
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It's an area where our current customers
can log in with an established username and password to check
on the status of their projects. |
Q.
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How do I retrieve my password or log-in name for
the PROJECT CHECK? |
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A. |
Email us with your business
name, or fill out the feedback form. (Include the ID and password
you have been trying to use.) |
Q.
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Why am I getting errors when I Log In? |
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A. |
You account may not be set up yet. Please
email us with the information you've been attempting to use in
the PROJECT CHECK area; (your ID/login name & password).
We will make sure the account is set up and email you with a
valid username and password. |
Q.
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How long does it take to get a quote back? |
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A. |
This depends on the complexity
of the web site, print project, etc. With regards to web
sites, specific backend capabilities need to be carefully reviewed
and usually require more detailed information from the client.
If you've provided enough details, you should receive a basic
quote within 4-5 days. Otherwise, Absolute will
contact you sooner to either request more information, or provide an estimated
timeframe for a final quote. |
| Q. |
Do you mail out quotes by regular mail or just
email them? |
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A. |
We can mail them if preferred. Simply
request it when filling out the quote form and provide your
mailing
address
in the "comments" field. |
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| Print Media Q&As: |
| Q. |
How much does it cost? |
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A. |
Depends on the project, timeline, content supplied and overall
complexity of the project. Each project is unique and therefore
requires a number of details from the client before a quote can
be processed. Please request a quote for your specific project. |
| Q. |
Do you use your own photography, or do I need to
supply photos? |
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A. |
Depending on the subject matter, we do have (royalty-free)
stock photography available. We also provide our own photography
services if necessary. |
| Q. |
Do you provide
Logo design services? |
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A. |
Yes we do. Please see
our online Print Portfolio for some examples. |
| Q. |
How long does it take? |
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A. |
The design process can take
from two weeks to a month. Feedback is critical for a quicker
turn-around
time. The complexity of the design will also play a factor in
the time frame. You can review the stages of design in
the "print" section (page) for
more
details. |
| Q. |
Will I have input
on the design or be able to request changes? |
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A. |
Absolutely. We offer a number
of opportunities for feedback, and cannot proceed in the
design process without your comments. After all, it is
"your" mark of identity! |
| Q. |
Do you supply the printer/service
provider the finished artwork, or just pass on the artwork to
the customer? |
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A. |
Absolute works directly
with the service provider (printer) from the point of collecting "print
quotes" for your job to the delivery of your finished
product. If requested, we will also provide you the artwork
directly. |
| Q. |
What do you need from
me to prepare a quote? |
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A. |
Your Time Frame?
Type of Design/Details:
Logo or Application Type (e.g.
brochure, stationary, mailer, etc.)?
Do you want the use of full color photos? Will you be supplying these?
Do you have pre-existing artwork, a logo, etc.?
Will you require photography services?
Would you like us to provide the finished
artwork to you directly? If so, what formats will you require?
Will you require a separate quote for printing?
Do you currently have a service provider you would like us to use? Please provide
these details is necessary.
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| Q. |
What will you need
from me in the design process? |
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A. |
Basically your feedback on
visuals posted online.
If not already supplied, we will also
request any current logo, pre-existing artwork or photos as
mentioned above. |
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| Domain Name Registration
Q&As: |
| Q. |
Can you register a
Domain Name for me? |
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A. |
Yes. Please contact us. |
| Q. |
How much does it cost
to register a single Domain Name? |
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A. |
$12.50 per domain. |
| Q. |
How
long is the name good for, and how much does it cost to renew? |
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A. |
$12.50 pays for one year.
Renewal costs the same price annually, or $24.00 for a two year
period. |
| Q. |
Can I register a domain
myself? |
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A. |
Yes. We offer very competitive
pricing for domain registration on our affiliate
website, www.vurls.com.
To search for a name, register, maintain and more, visit VURLS. |
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| Website Design & Maintenance
Q&As: |
| Q. |
How much does a website cost? |
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A. |
If only we had a single answer,
it would make our lives much simpler. (Hence the reasoning for
our online quote request.) When we know enough about
what you need, we can factor
in the size, complexity of the design and all functionalities
into a estimate, tailored to your needs.
No two web sites are the same, and we prefer to keep that in
mind when it comes to our customers. Therefore, we encourage
you to fill out our online quote request. |
| Q. |
Do I get to choose from more than one layout/design? |
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A. |
Yes. We generally provide
a minimum of 4-5 layouts for you to choose from. |
| Q. |
Do you provide all the graphics? |
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A. |
We encourage you to provide
your own photographs (especially if you have specific products
or services of course), but we also have royalty free stock
photos on hand as well as our own photography services. |
| Q. |
Can you take product photos for my company? |
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A. |
Yes. |
| Q. |
What do you need from me to prepare a quote? |
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A. |
Include the answers to the
following questions when requesting a quote from us. (These are
also available on the quote page of site.
-What's your Time Frame for the site?
-Content Overview.
-Is this a Redesign or New Site?
-Is there any Existing Artwork?
-Are you Supplying Photos/Images?
-Will you require Photography Services?
-Number of Links (a.k.a. Pages/Sections) in site?
-Do you require a Flash Intro/Full Flash Site?
-Will you have a need for Printable Pages?
-Will you have E-commerce Needs?
-Details on ALL Backend Functionality Required.
-List Sites of Preference.
-Design Preferences; darker colors, or lighter with more white space? (Please
note with list of site preferences.)
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| Q. |
What will you need from me in the design process? |
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A. |
CONTENT, CONTENT, CONTENT
- first and foremost! We can not stress enough how important
it is that you help your website evolve not only into something
you admire, but something that reaches its "launch date"!
Good web design is truly a team effort between the client
and their designers. It's not about the designers "taking
guesses" about your business to meet a deadline. Quite
simply, you know your business and we don't. We make every
effort to put "your best foot forward" when it comes
to putting your business on the web, but need you to provide
the content to allow us to do just that.
Feedback is also very critical to your design. Be honest,
& up front about what you like OR don't like in design
reviews. (We don't take your taste and preferences to heart.)
Our job is to communicate everything about YOU and YOUR
BUSINESS, not to illustrate our own preferences. Of course
we definitely offer advice, but will be dependent on your
feedback throughout the process.
All other needs will be addressed in the in the
initial stages of design and outlined in the proposal.
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| Q. |
Do you do FLASH Design? |
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A. |
We provide some flash capabilities
in-house but also work with Flash Programmers on a contract
basis should you wish to immerse your site completely in the
technology.
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| Q. |
How long does a web design take? |
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A. |
It depends completely on the
complexity of the web site. We allow a minimum of two weeks (from
the start date) just for the initial
set of layouts. Beyond that, the second stage is greatly determined
by the client's timely feedback
and
supply
of content
(images & text) and of course the content and functionality
of the site.
We try to allow a 30 day time frame for the majority
of our smaller sites, but have seen projects linger over
two years or more due to a lack of content. |
| Q. |
Do you maintain the site and make changes on a
regular basis after the site is finished? |
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A. |
Yes we do, at your request.
We have a few options you can review in our "maintenance" section. |
| Q. |
What's the turnaround time for making
requested changes? |
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A. |
We do our best to meet the
requirements of every customer by simply discussing an appropriate
time frame in the beginning stages of design. We are all too
familiar with the "needed it yesterday" request of our clients.
When it's all said and done, the key to choosing
any web design company is the turn around time on site changes
& maintenance.
But of course a new customer can't possibly determine
that in the beginning. Hence, we
have a list of client references should you request an
overview of our track record.
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| Q. |
Who do I contact if I can't access the site? |
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A. |
First of all, check to see
if you're able to surf or bring up other website. If not, it's
likely a problem with your internet connection,
or your Internet Service Provider.
However, if the problems resides on our end, Absolute will already be
working to resolve the issue, as we are notified promptly of any server
complications. If you're otherwise able to surf the web and get your email,
please email us if you unable to view your site within a 24hr time
frame.
If it's an
emergency,
please call us directly. |
| Q. |
What if I find functional errors/bugs in the programming
or other problems with the site? Who do I contact? |
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A. |
We do our best to test everything
(in every possible manner) before posting it LIVE, but human
error does prevail at times. Should you find
something we missed, PLEASE notify us right away so
that
we may
address
the
problem immediately. |
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| Hosting & Hosting
Contracts Q&As: |
| Q. |
Does your company provide
hosting? How much does it cost? |
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A. |
Yes. Hosting costs $20.00 per
month. |
| Q. |
Is
there a "set-up cost" or any other charges for this? |
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A. |
There is a set fee of $85
per domain. |
| Q. |
How long does it take
to register a domain and set it up? |
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A. |
We allow 48 hours total, for
the actual registration and set up of the domain. |
| Q. |
Do I get email accounts
included as well? If so how many and what at what cost? |
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A. |
We include 10 email accounts
(addresses) per domain name. |
| Q. |
Is
there a cost break for hosting multiple sites on your server? |
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A. |
Please contact us regarding
price breaks. |
| Q. |
What
type of servers do you have? |
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A. |
Microsoft & LINUX on an OC3
Backbone Connection. |
| Q. |
Do
you offer backup servers, or protection if a server goes down? |
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A. |
We guaranteed 99% "up time".
Any down time would be about 1/2 hour as Absolute is notified
instantly of server problems. |
| Q. |
Do
you allow spamming, or adult content on your servers? |
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A. |
NONE WHATSOEVER! Please
refer to our "Content & Hosting Policy" link at the bottom left
of
this
page. |
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